Cancellation & Modification Policy
At BestCustomGifts.com, we understand that customers may occasionally need to cancel an order or update order details after purchase.
Because our products are personalized and made to order, each order may be sent to our design and production workflow shortly after it is placed. For this reason, cancellation and modification requests must be submitted within a limited time window.
Cancellation Window
You may request to cancel your order within 2 hours of placing it.
After the 2-hour cancellation window has passed, your order may be locked for processing, design preparation, printing, or production. Once an order has entered production, we are unable to cancel it.
Please contact us as soon as possible if you need to cancel your order.
Order Modifications
If you need to change your personalization details, product option, size, color, design information, or shipping address, please contact us within 2 hours of placing your order.
We will do our best to help if your order has not yet entered production. However, after the 2-hour window, we cannot guarantee that any modification can be made.
Modification requests may include:
- Changing personalization text, name, date, or photo
- Correcting spelling or design details
- Changing size, color, or product variant
- Updating the shipping address
- Changing order notes or custom instructions
Personalized and Made-to-Order Products
Most products sold on BestCustomGifts.com are custom-made or personalized based on the information submitted by the customer at checkout.
Once production begins, materials, printing, labor, and fulfillment resources may already be allocated to your order. For this reason, cancellations, address changes, or design changes cannot be accepted after the allowed cancellation window.
How to Request a Cancellation or Modification
To request a cancellation or order modification, please email our customer support team immediately at:
Email: support@bestcustomgifts.com
To help us review your request faster, please include the following information:
- Your order number
- The email address used to place the order
- Your full name
- Your request type: cancellation, order modification, or address change
- Clear details of what you would like us to update
Recommended email subject format: [Order Cancellation] Order #YourOrderNumber or [Order Modification] Order #YourOrderNumber
Address Change Requests
Please carefully review your shipping address before completing your order.
Address change requests must be submitted within 2 hours of placing your order. After this period, your order may already be in production or prepared for fulfillment, and we may not be able to update the shipping address.
BestCustomGifts.com is not responsible for orders shipped to an incorrect or incomplete address provided by the customer if we were not contacted within the allowed modification window.
Orders Already in Production
If your order has already entered production, it cannot be canceled or modified, even if it has not yet shipped.
Production status may begin before a tracking number is available. A lack of tracking information does not always mean your order can still be canceled.
Refunds for Approved Cancellations
If your cancellation request is approved within the 2-hour cancellation window, we will process a refund to your original payment method.
Please note that your bank, card issuer, or payment provider may need additional time to post the refund to your account.
Peak Season Notice
During holidays, promotional periods, or peak shopping seasons, orders may move through processing more quickly to help ensure timely delivery.
For this reason, we strongly recommend reviewing all order details carefully before submitting your order.
Customer Responsibility
By placing an order on BestCustomGifts.com, you are responsible for reviewing and confirming that all order details are accurate before checkout, including personalization details, size, color, product variant, shipping address, and contact information.
By completing your purchase, you agree to this Cancellation Policy.
Need Help?
If you have questions about canceling or modifying an order, please contact us as soon as possible:
Email: support@bestcustomgifts.com
Thank you for shopping with BestCustomGifts.com.