Welcome to the BestCustomGifts.com FAQs page. Here you can find answers to common questions about personalized products, ordering, customization, shipping, tracking, cancellations, returns, refunds, payment methods, and customer support.Most of our products are personalized and made to order, so please review all product details, size information, personalization fields, and shipping information carefully before placing your order.
Need help? Use the chat button when available, or email our support team at support@bestcustomgifts.com.
We usually respond within 1 business day.
To place an order, choose the product you like, select the available options such as size, color, style, or product variant, enter any required personalization details, and add the item to your cart. After that, proceed to checkout and complete your payment.
Please review your order details carefully before completing your purchase, especially personalization text, names, dates, uploaded photos, product size, color, quantity, shipping address, email address, and phone number.
No. You can place an order as a guest without creating an account. However, creating or using a customer account may help you view order history and manage certain account details where available.
Yes. After your order is placed successfully, you should receive an order confirmation email at the email address used during checkout. If you do not see the confirmation email, please check your spam, junk, or promotions folder. If you still cannot find it, contact us at support@bestcustomgifts.com with your full name and the email address used at checkout.
If the product is still available on our website, you can place a new order with the same or similar personalization details. Please review the new order carefully before checkout because product availability, pricing, design options, and shipping fees may change over time.
Personalization & Custom Products
Many products on BestCustomGifts.com are personalized or made to order. Depending on the product, you may be able to add a name, date, message, photo, design option, recipient type, occasion, or other custom details.
Some products may show a preview or personalization fields before checkout. The preview, if available, is for reference only and may vary slightly from the final printed product due to screen display, product material, print placement, production method, and image quality.
You may request to modify personalization details within 2 hours of placing your order. After this period, your order may already be in design preparation, printing, production, or fulfillment, and we may not be able to make changes.
If you need to correct a name, date, photo, message, design option, size, color, or shipping address, please contact us immediately at support@bestcustomgifts.com
Please check all information carefully before completing your purchase, including:
We are not responsible for customer-provided mistakes if the order was produced according to the details submitted at checkout.
Size Chart & Product Details
Please review the size chart and product details before ordering. For apparel, we recommend comparing the size chart with a similar item you already own. If you are between sizes or prefer a relaxed fit, choosing one size up may be more comfortable.
Because most products are personalized and made to order, we do not accept returns or exchanges for wrong size selection, change of mind, or customer-provided mistakes.
If the item you received is defective, damaged, incorrect, or materially different from what you ordered, please contact us according to our Refund & Return Policy.
Product colors may vary slightly due to screen display, lighting, product material, print method, and production batch. We do our best to display product images and descriptions accurately, but minor variations may occur.
Cancellation & Order Changes
You may request to cancel your order within 2 hours of placing it.
After the 2-hour cancellation window, your order may be locked for design preparation, printing, production, or fulfillment. Once this happens, we are unable to cancel the order.
You may request to change your shipping address within 2 hours of placing your order.
After this period, your order may already be sent to production or fulfillment, and we may not be able to update the shipping address.
You may request changes within 2 hours of purchase. After this window, changes are not guaranteed because personalized and made-to-order products may enter production quickly.
Please contact us as soon as possible if you notice an issue with your order details.
Shipping & Delivery
At this time, BestCustomGifts.com primarily ships orders within the United States. We may expand shipping to additional countries in the future.
Delivery time includes both production time and shipping time. Since most products are made to order, your item must be produced before it ships.
For U.S. orders, estimated total delivery time may vary by product group:
Please review our Shipping Policy for the most complete shipping time and fee details.
Shipping fees are calculated based on product type, quantity, destination, package weight, and the shipping profile assigned to each product. The exact shipping fee will be displayed at checkout before you complete your purchase.
If your order contains multiple items, they may be produced at different facilities or shipped in separate packages. This means you may receive more than one tracking number, and items may arrive on different dates.
Once your order ships, we will send a shipping confirmation email with tracking information when available. Please allow some time for the carrier to scan and update the tracking information after the tracking number is created.
Tracking updates may not appear immediately after a label is created. Carriers may need time to scan the package and update the tracking page.
If your tracking has not shown movement for several business days after shipment, please contact us with your order number and tracking number.
Please check your mailbox, front desk, porch, parcel locker, neighbors, household members, local post office, or carrier first.
If you still cannot locate the package, contact us with your order number and tracking information so we can review the case.
Returns, Refunds & Replacements
Because most of our products are personalized and made to order, we do not accept general returns for change of mind, wrong size selection, incorrect customer-provided information, or personal preference.
However, if your item arrives damaged, defective, incorrect, misprinted, missing, or materially different from what you ordered, we will review your case and may offer a replacement or refund if eligible. Unifury uses a similar approach for personalized print-on-demand products: general returns are not accepted, but eligible order issues may be resolved with a refund or replacement.
Eligible refund or replacement requests must be submitted within 30 days of delivery.
Please email us with:
Once approved, refunds are processed within 1-3 business days to the original payment method.
After we process the refund, your bank, card issuer, or payment provider may take an additional 5-10 business days to post the funds to your account.
In many eligible cases, we may be able to review the issue using photos and order information. In some cases, we may ask you to return the item for inspection.
Please contact us before sending any return package. Unauthorized returns may not be accepted or refunded.
Payment & Discount Codes
We accept major credit and debit cards and other payment methods displayed at Shopify checkout. Available payment methods may vary depending on your location, device, browser, and the payment options currently enabled on our store.
Payments are processed through secure third-party payment providers available through Shopify checkout. We do not manually collect, process, or store your full card number, card security code, or complete payment card details through customer support.
A payment may be declined because of incorrect card details, billing address mismatch, insufficient funds, card issuer restrictions, fraud screening, or unsupported payment method. Please contact your bank or card issuer, or try another payment method shown at checkout.
If you have a valid discount code, enter it in the discount code field during checkout. The discount will be applied before you complete payment if the code is valid and meets the promotion conditions.
Discount code rules may vary by promotion. Shopify checkout will show whether a discount code can be applied to your order. Some promotions cannot be combined with other discounts.
Customer Support
You can contact us by email or phone:
We usually respond within 1 business day. Messages received on weekends or public holidays will be reviewed on the next business day. Response times may be slightly longer during peak seasons or promotional periods.
This is our business registration and administrative address. It is not a retail store or walk-in customer service location.
| Product | SKU | Description | Collection | Availability | Product type | Other details |
|---|
