Shipping policy
At Best Custom Gifts, most of our products are personalized and made to order. This means your item is created after your order is placed, rather than pulled from pre-made inventory.
Each order goes through personalization, production, quality check, packaging, and then shipping. The estimated delivery time includes both production time and shipping time.
We currently accept and ship orders only within the United States. We may expand shipping to additional countries in the future.
Estimated Delivery Time and Shipping Fees
Since most of our products are personalized and made to order, each order requires production time before it is shipped. Shipping time begins after production is completed and your package has been handed over to the carrier.
The estimates below apply to U.S. orders only.
| Product Group | Product Examples | Production Time | U.S. Shipping Time | Estimated Total Delivery Time | Estimated U.S. Shipping Fee |
|---|---|---|---|---|---|
| Standard POD | Classic T-shirts, kids T-shirts, long sleeve shirts, phone cases, stickers, decals, ornaments, keychains, office stationery, small accessories, and similar standard items | 1-3 business days | 5-7 business days | 6-10 business days | $4.99 for the first item + $1.99 for each additional item |
| Drinkware | Mugs, tumblers, bottles, cups, and similar drinkware products | 1-4 business days | 5-7 business days | 6-11 business days | $6.99 for the first item + $4.99 for each additional item |
| Premium Apparel | Hoodies, sweatshirts, Hawaiian shirts, jerseys, pajamas, jackets, sweaters, sweatpants, shorts, hats, socks, footwear, selected sports gear, and all-over-print apparel | 2-6 business days | 5-8 business days | 7-14 business days | $5.99 for the first item + $2.99 for each additional item |
| Oversized Special | Blankets, pillows, beach towels, bath towels, doormats, signs, flags, large canvas, large wall art, bags, pet products, travel accessories, automotive accessories, brand packaging kits, and selected home decor items | 3-7 business days | 7-12 business days | 10-19 business days | $7.99 for the first item + $4.99 for each additional item |
Business days are Monday through Friday and do not include weekends or public holidays.
The delivery times and shipping fees above are estimates only. The exact shipping fee for your order will be calculated and displayed at checkout before you complete your purchase.
If your order contains multiple items from different shipping profiles, Shopify may calculate shipping separately for each product group. In this case, the final shipping fee shown at checkout may be higher than the rate for a single product group.
We may offer free shipping, discounted shipping, or promotional shipping rates from time to time. If a promotion is available, the shipping discount will be shown at checkout or applied according to the promotion terms.
Delivery may vary depending on product type, production volume, carrier performance, weather conditions, holidays, address accuracy, and other factors outside our control.
Shipping Fees
Shipping fees are based on the product type, quantity, shipping destination, package weight, and the shipping profile assigned to each product.
The shipping fee displayed at checkout is the final shipping fee for your order before payment. Please review your order total carefully before completing your purchase.
If you order multiple products, especially products from different categories such as apparel, drinkware, and oversized home decor, your order may be split into separate shipments and shipping may be calculated separately for each shipment.
Multiple Items and Split Shipments
If your order includes multiple items, they may be produced at different facilities or shipped in separate packages. This is common for personalized and made-to-order products.
In this case, you may receive more than one tracking number, and your items may arrive on different dates.
Split shipments do not necessarily mean that items are missing from your order. Please check all tracking emails and allow each package time to arrive.
Order Tracking
Once your order is ready to ship, we will send a shipping confirmation email with tracking information when available.
Please allow some time for the carrier to scan and update the tracking information after the tracking number is created. Tracking updates may not appear immediately.
If your tracking number has not shown any movement for several business days after shipment, please contact us and we will help review the issue.
Address Changes
Please review your shipping address carefully before completing your order.
If you need to change your shipping address, please contact us within 2 hours of placing your order.
After this 2-hour window, your order may already be sent to production or fulfillment, and we may not be able to update the shipping address.
BestCustomGifts.com is not responsible for orders delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment number, suite number, unit number, building number, street name, city, state, ZIP code, and phone number where applicable.
If a package is returned to sender due to an incorrect or incomplete address, refused delivery, failed delivery attempt, or failure to collect the package, please contact us for assistance.
Reshipping may require an additional shipping fee unless the issue was caused by our error.
Refunds may not be available for returned-to-sender packages caused by customer-provided address errors, refusal of delivery, or failure to collect the package.
PO Boxes and Restricted Addresses
Some products, especially oversized items, large wall art, signs, doormats, blankets, pillows, or selected carrier services, may not be deliverable to PO Boxes, APO/FPO addresses, or certain restricted locations.
If your address cannot be used for a specific product or carrier service, we may contact you to request an alternative shipping address.
Failure to provide a deliverable address may result in order delays or cancellation.
Delivery Delays
We do our best to process and ship orders within the estimated time frames, but delivery dates are not guaranteed.
Delays may occur due to:
- High order volume during peak seasons or holidays
- Carrier delays or service disruptions
- Severe weather conditions
- Incorrect or incomplete shipping address
- Product customization issues requiring additional review
- Payment verification or fraud screening
- Unexpected production delays
If your order is delayed beyond the estimated delivery time, please contact us with your order number and we will help check the status.
Lost, Missing, or Delivered Packages
If tracking shows that your package is still in transit and appears delayed, please allow a few additional business days for carrier updates.
If tracking shows that your package was delivered but you cannot locate it, please check your mailbox, front desk, porch, parcel locker, neighbors, family members, and local post office or carrier first.
If you still cannot locate the package, please contact us with your order number and tracking information so we can review the case.
If the carrier confirms that the package was lost in transit, we may offer a replacement or refund depending on the case and in accordance with our Refund & Return Policy.
International Shipping
We currently accept and ship orders only within the United States.
International shipping is not available at this time. We may expand shipping to additional countries in the future. If international shipping becomes available, the applicable delivery times, shipping fees, taxes, customs duties, and other charges will be disclosed before checkout.
International customers, where available, may be responsible for customs duties, taxes, import fees, brokerage fees, or other charges required by their country. These charges are not included in the product price unless clearly stated at checkout.
Order Cancellation or Modification
Orders may be canceled or modified within 2 hours of purchase only.
After the 2-hour window, your order may already be in design preparation, production, printing, or fulfillment, and we may not be able to cancel or modify it.
If you need to cancel your order, update your shipping address, correct personalization details, or change the product size, color, or variant, please contact us as soon as possible within the 2-hour window.
For more details, please review our Cancellation Policy.
Customer Responsibility
By placing an order on BestCustomGifts.com, you are responsible for reviewing and confirming that all order details are accurate before checkout.
This includes personalization details, spelling, names, dates, photos, product options, size, color, quantity, shipping address, phone number, and email address.
We are not responsible for delays, failed deliveries, returned packages, or production issues caused by incorrect information submitted by the customer.
Need Help?
If you have questions about shipping, tracking, delivery delays, or address changes, please contact our customer support team:
Email: support@bestcustomgifts.com
Please include your order number and the email address used at checkout so we can assist you faster.
Thank you for shopping with Best Custom Gifts.