Payment Methods

At Best Custom Gifts, we aim to provide a secure, simple, and convenient checkout experience when you shop for personalized gifts and other made-to-order products.

All payments are completed through our secure Shopify checkout. Best Custom Gifts does not manually collect or store your full payment card number, card security code, or other sensitive payment credentials.

Accepted Payment Methods

Depending on your location, device, browser, and the payment options available at checkout, you may be able to pay using:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Other supported card networks or accelerated payment methods displayed at checkout

The payment methods shown during checkout are the methods currently available for your order.

Availability may vary based on your billing location, shipping destination, device, browser, card issuer, and the payment options enabled on our Shopify store.

Secure Shopify Checkout

Payments are processed through Shopify's secure checkout and its supported payment service providers.

Payment information is transmitted using encrypted checkout technology designed to help protect your personal and financial information during the transaction.

Best Custom Gifts does not have access to your complete card number or card security code.

For security and fraud-prevention purposes, some orders may be subject to authorization, verification, or additional review before they are accepted for production.

Payment Authorization

When you place an order, your selected payment method may be authorized by your bank, card issuer, or payment provider.

An order may be declined, delayed, canceled, or placed under review when:

  • The payment cannot be authorized
  • The billing information does not match the card issuer's records
  • The transaction appears unusual or requires additional verification
  • The payment provider identifies a potential security or fraud risk
  • The selected payment method is unavailable for the order

If your payment is declined, please check your billing information, contact your bank or card issuer, or try another payment method displayed at checkout.

Billing Information

You are responsible for providing complete and accurate billing and payment information.

Before completing your purchase, please make sure that:

  • Your name and billing address match your payment account
  • Your card or payment method has not expired
  • Sufficient funds or available credit are available
  • Your card issuer permits online and international transactions, where applicable
  • Your email address and phone number are correct
  • Your shipping address is complete and accurate

Incorrect or incomplete billing information may result in a declined payment, additional verification, or cancellation of the order.

Currency and Final Charges

Unless otherwise stated, prices on Best Custom Gifts are displayed in U.S. dollars.

The final amount payable will be shown at checkout before you complete your purchase. Depending on the order, the total may include:

  • Product charges
  • Personalization charges, where applicable
  • Shipping charges
  • Taxes, where applicable
  • Discounts or promotional adjustments
  • Other charges clearly disclosed before payment

By completing your purchase, you authorize the applicable payment provider to charge the final amount shown at checkout using your selected payment method.

If your card or payment account is issued outside the United States, your bank or payment provider may apply currency-conversion fees, foreign-transaction fees, or other charges. These fees are determined by your financial institution and are not controlled by Best Custom Gifts.

Failed or Declined Payments

A payment may fail or be declined for several reasons, including:

  • Incorrect card or billing information
  • An expired card or payment method
  • Insufficient funds or available credit
  • Online or international transactions being restricted
  • A security block from the bank or card issuer
  • An unsupported payment method
  • A temporary connection or payment-processing issue

If the issue continues, please contact your bank or card issuer and try again using another payment method available at checkout.

For your security, do not send your full card number, card security code, account password, or other sensitive payment credentials by email, phone, or live chat.

Payment Verification and Order Review

Because many of our products are personalized and made to order, some orders may require additional review before production begins.

For payment verification, fraud prevention, legal compliance, or order-confirmation purposes, we may contact you using the email address or phone number submitted with your order.

Failure to respond to a necessary verification request may delay or result in cancellation of the order.

Charges, Errors, and Payment Disputes

If you believe you were charged incorrectly or notice an unfamiliar charge related to an order, please contact our support team first so we can review the transaction.

For order issues involving damaged items, incorrect products, personalization errors, refunds, or replacements, please review our Refund & Return Policy.

Refunds, when approved, are returned to the original payment method used for the purchase. Processing and posting times may vary depending on the payment provider or financial institution.

Need Payment Help?

For questions about payment methods, billing, declined payments, duplicate charges, or order-related payment issues, please contact our customer support team.

Email: support@bestcustomgifts.com

Please include your order number when contacting us about an existing purchase. Do not include your full card number or card security code.

Thank you for shopping with Best Custom Gifts.